Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
How do I download my order?
1. Click on You (upper right hand corner of screen)
2. Select Purchases and Reviews
3. You should see your purchase(s) on that screen
4. Click on the black Download button located in the right section of the order information.
If you have more questions - visit https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping
It says the download is corrupted. I need a few file or for you to fix it.
So, sometimes when we download files - our computer may communicate with the internet either too fast or too slow. And so a blip in the communication causes the file to not download completely - hence it becomes corrupted.
So, it isn't something I did, or you did - or Etsy did for that matter. It just happens. To solve it is easy.
Completely delete the file from your computer (put it in the trash bin and then empty the trash bin).
Then come back here and download the file again. That should fix it. If it doesn't fix it - send me a message and I might be able to email you the zip package (or folder).
I just purchased an item that I have already purchased from you. Can I get a refund?
Yes. As long as I can prove your previous order in the files and verify the double purchase - yes definitely - I will refund your latest purchased item. Please contact me right away.